Support plans
Choose your level of cover.
Customize support to meet your current and evolving needs. Contact us for pricing.
StandardIncluded supportFreeOnline ticket submission, articles and community forums
Help Center, forums and tutorials
Open a ticketSilverEnhance your accessSame dayBusiness-day response, if submitted by 2 p.m. ET
Premium support access
Ask about SilverGoldExtend your capabilities2 hoursResponse time, during business hours
One event with Live Event Support
Ask about GoldPlatinumElevate global services30 minutesResponse time
Four events with Live Event Support
Ask about PlatinumFor the moments that count
Live event support.
- A dedicated streaming expert, for pre-event setup and real-time support during your event
- Support for a wide range of live events, including global audiences
- Recommendations and trusted advice on best practices
“What made us choose Wowza in the end was the real-time streaming with next to no delay.”
Beyond support
Expert help, in every form.
Professional services
Expert guidance on technology integration, architecture optimization and more.
Talk to usHelp Center
Articles and step-by-step guides to help you get started fast.
Browse articlesAPIs and SDKs
Developer documentation and code samples for popular workflows.
Open developer docsSoftware updates
The latest features, included with maintenance and support contracts.
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